Frequently Asked Questions (Faqs)

How do I place an order?

There are several ways of placing and order:

  • Sign Up/ Login at
  • Check on the order menu to ensure that your service is on the list
  • Click on the ORDER NOW button and fill the dialogue box
  • Our support will get back immediately to confirm that your order has been assigned to a competent writer

How do I pay for the order?

We accept credit card payment, MasterCard, and Visa. However, we prefer PayPal payments for quick approval and confirmation. Although we don’t charge for submitting your order with us, our writers will only begin working on it when we confirm payment.

How can I track the progress of my order?

After signing up, we will create an account for you. Upon placing and paying for your order, you will be able to trace the progress of your paper and communication directly with the writer working on your order. You can also update instructions and provide additional files related to the order.

How can I be certain of the confidentiality of my information when placing an order?

Our Privacy Policy guarantee 100% confidentiality of your personal information. We will only shared information related with your assignment with the writers. Nevertheless, if the clients cancel the order and initiate refund procedure, the paper will be a property of the NeptunEssays.

Can I speak directly with the writer handling my paper?

Absolutely! Whenever you are checking the status of you order you can communicate directly with the write with regards to the paper.

How do I request for a revision if I am not satisfied with my work?

One of our guarantees is Unlimited Revisions within the revision period in line with the provisions of our Revision Policy. Clients are encouraged to communicate within the revision period if they want to amendments to be made to their papers.

NB: Requesting for revision is limited to the revision period which is 10-days for orders less than 20 pages and 20-days for paper longer than 20 pages.

What are your plagiarism guarantees?

All our papers are 100 % plagiarism FREE! Our writers are trained to ensure originality and all paper will be checked using the best plagiarism software in the industry. We use among other software, Turnitin to check all papers.

Do you have money back guarantees?

Yes, we do. We will refund you in accordance with our Refund Policy.  We refund 100% if the following scenarios:

  • If your paper had not be allocated to any writer
  • If you have paid twice for the same paper