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  • Write a letter of request to the major of your city ask for public services (such as police and paramedical services, due to Covid-19 Pandemics) that you will require during the convention.
  • By the means of business letter, reverse the convention facilities of the star flight hotel. Abide by any request the hotel has made for a deposit. Specify the arrangements you expect from the hotel during the convention. (02.50 Marks)

Demonstrate, if possible that the convention is the interest of the mayor’s city. (02.50 Marks)

Start Answering from next Page. (Page 03) and Answer 02 will be start from New Page As well

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  • Q.1 Based on your understanding of the case, discuss and evaluate employee involvement as practiced by the Ritz-Carlton in terms of the following key elements:
  • Q.2 Do you think the Ritz-Carlton’s experience with TQM could be provided as a benchmark to other organizations? Explain your answer in light of the stages for TQM application. (1.5 marks)
  • Q.3 Discuss which features are evident in the practices of the Ritz-Carlton that would enable the Hotel Company to meet the criteria of high involvement organizations. (1.5 marks)

-Power (0.5 mark)

-Information (0.5 mark)

-Knowledge and skills (0.5 mark)

-Rewards (0.5 mark)

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1. You are the CEO of a small manufacturing company. One of your employees has dumped toxic waste in a nearby stream. Who would you call into your office and what would you want to know? Develop a short-term and long-term action plan for dealing with the crisis. Who would you communicate with and why? (3 Marks)

2. How will you characterize the ethics efforts in this organization as taking a value, compliance, or combination approach? Is it effective? Recommend improvements. (2 Marks)



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